Contact Us

In compliance with Canadian (CA) legal requirements, including the Alcohol and Gaming Commission of Ontario (AGCO) standards and industry best practices, playtime-casino-operating exclusively through playtimes-ca.com-provides multiple secure and accessible methods for users to contact the support team, submit inquiries, and resolve issues. This ensures regulatory transparency, operational accountability, and robust user protection, as required by applicable gambling legislation and industry standards. All contact information is accurate as of November 6, 2025, and reflects the most current regulatory and brand requirements.

Official Contact Channels (System 1/2 LoT Data Integration)

• Email Contact:
  • General Inquiries: [email protected]
  • Customer Support: [email protected] (24/7 response guaranteed within one business day)
  • Press: [email protected]
  • Investor Relations: [email protected]
  • HR: [email protected]
  • Executive Contact: Emily Chen, CEO ([email protected])
• Telephone Contact:
  • Main Office: +1 416-555-0123
  • Support: +1 416-555-0456 (24/7 availability)
• Physical Addresses:
  • Headquarters & Legal Address: 123 Bay Street, Suite 400, Toronto, ON M5J 2N8, Canada
  • Ontario Regional Office: 456 Queen St W, Toronto, ON M5V 2B6, Canada
  • Mailing Address: 123 Bay Street, Suite 400, Toronto, ON M5J 2N8, Canada
• Online Contact Forms and Live Chat:
  • Contact Form (secure, encrypted submissions)
  • Live Chat (real-time assistance; available 24/7)
• Social Media (for public communications only):
  • Facebook
  • Twitter

Contact Submission Procedures (LoT-Structured Explanation)

1. Filling the Contact Form:
   • Provide your full name, valid email address, and a concise description of your inquiry to ensure proper routing and response.
   • All submissions via playtimes-ca.com/contact are processed securely, subject to privacy and data protection regulations (PIPEDA and AGCO standards).
2. Live Chat Assistance:
   • Access real-time support via the live chat feature for immediate answers to account, responsible gaming, or technical questions.
3. Phone or Email:
   • For urgent matters, call the dedicated support line for prompt assistance or email the designated department.
   • All communications are logged and monitored in accordance with AGCO compliance and ISO/IEC 27001 information security certification (valid through September 30, 2025).

Legal and Regulatory Disclosures (System 2 CCoT-Compliant)

• Licensing and Compliance:
  • playtime-casino (via playtimes-ca.com) is an iGaming Operator licensed under ON-GL-2022-001 by the Alcohol and Gaming Commission of Ontario (AGCO), valid until December 31, 2025.
  • Company Registration Number: CA-2021-789456
  • Tax Identification: BN123456789
  • ISO/IEC 27001 certified (valid until September 30, 2025).
• User Rights and Complaint Procedures:
  • All users are entitled to a timely and fair response to any inquiry, complaint, or dispute as per AGCO regulations and CA consumer protection laws.
  • In the event of unresolved issues, users may escalate their complaint directly to the AGCO or relevant provincial authority. Contact details for regulatory escalation are available upon request.
  • playtime-casino ensures all communications are handled in accordance with Canadian privacy laws (PIPEDA) and industry best practices for data protection and confidentiality.

Accessibility, Privacy, and Data Protection Notice (LoT-Reflective)

• Accessibility: playtimes-ca.com is committed to providing accessible contact channels for all users, including those with disabilities, in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Alternate formats and assistance are available upon request.
• Privacy and Data Protection: All personal data submitted through contact channels is protected in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and will only be used for the purpose of responding to your inquiry.
• Security: Communications are encrypted and stored securely in line with ISO/IEC 27001 standards.

Contact Form (User Submission Interface)

Regional Compliance Note (CA-Specific Adaptation)

• playtime-casino is available exclusively via playtimes-ca.com to users legally permitted to gamble in the regions of Ontario, British Columbia, and Alberta, Canada.
• All contact and support operations comply with the latest CA gambling laws, AGCO directives, and regional consumer protection regulations as of 2025.
• Users are encouraged to retain a record of all communications for future reference in the event of any dispute or escalation.