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Contact Us

At playtime-casino, operated exclusively through playtimes-ca.com, we are committed to providing transparent, accessible, and legally compliant contact options for all users. This section details how to reach our team, outlines your rights under Canadian law, and explains the protective measures in place for your communications with us. All contact procedures and information are structured in strict accordance with provincial and national gambling regulations in Canada as of 2025.

How to Contact playtime-casino

  • Email Contacts: For general inquiries, contact info@playtimes-ca.com. For dedicated customer support, use support@playtimes-ca.com. Press and media inquiries should be directed to press@playtimes-ca.com. For human resources, please contact hr@playtimes-ca.com.
  • Live Chat & Phone: Our live chat is accessible onsite for real-time assistance. For enhanced accessibility, telephone support is available 24/7. If a phone number is not specified, please utilize the live chat or email channels for immediate support.
  • Physical Address: Written correspondence and legal notices should be directed to our headquarters: 4331 Dominion Street, Burnaby, BC, V5G 1C7, Canada. This address also serves as our registered legal entity address within the Canadian jurisdiction.
  • Web Resources: You may also access regulatory and responsible gaming resources through Gateway Casinos & Entertainment, GameSense, and PlaySmart.

Contact Form (Secure Submission)

To ensure your requests are handled efficiently and securely, please use the contact form below. Your information will be processed in accordance with Canadian privacy laws (PIPEDA) and applicable provincial gaming regulations. All communications are confidential and monitored for regulatory compliance.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal and Regulatory Obligations (CA - 2025)

  1. Privacy and Data Protection: All personal data submitted via this page is processed in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy statutes. Your information will only be used to address your inquiry, ensure regulatory compliance, and maintain communication records as required by law.
  2. Response Timeframes and User Rights: playtime-casino is committed to responding to all legitimate inquiries within one business day. In the event of complex legal or regulatory queries, responses may take up to five business days, with clear communication provided regarding status and escalation options.
  3. Dispute Resolution and Escalation: If your inquiry relates to a dispute or complaint, you have the right to request escalation to our compliance department. All formal complaints will be handled according to the dispute resolution procedures mandated by the Gaming Policy and Enforcement Branch (GPEB) / BCLC in British Columbia and the Alcohol and Gaming Commission of Ontario (AGCO) in Ontario. Users may also seek independent review through provincial authorities if unsatisfied with the outcome.
  4. Regulatory Licensing: playtime-casino operates under valid provincial casino licenses through GPEB / BCLC (British Columbia) and AGCO / OLG (Ontario), valid through 2025. All contact procedures are regularly reviewed to ensure ongoing compliance with the latest legal requirements and industry best practices.
  5. Responsible Gambling Resources: For information or assistance relating to responsible gambling, users are encouraged to consult GameSense and PlaySmart. Staff are trained to provide guidance and direct users to appropriate support services.

Protective Clauses and User Disclaimers

  • Confidentiality: All communications with playtime-casino via playtimes-ca.com are treated as confidential and are protected under applicable Canadian law. Unauthorized disclosure of correspondence is strictly prohibited except as required by regulatory authorities.
  • Jurisdictional Notice: This contact page and all associated communications are governed by the laws of Canada and the relevant provinces of operation (British Columbia, Alberta, Ontario). Users outside these jurisdictions may not be eligible for support or dispute resolution.
  • Brand Restriction: References to playtime-casino are made exclusively in the context of playtimes-ca.com. No other domains or representations are authorized.
  • Temporal Validity: All regulatory and procedural information herein is valid through December 31, 2025, subject to future legal updates.

Regional Compliance Note: All contact procedures and legal protections are specifically adapted to Canadian federal and provincial laws, including requirements for licensing, user privacy, and responsible gambling. Procedures are periodically updated in accordance with regulatory trends and emerging best practices.