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Terms & Conditions

These Terms govern your relationship with the operator of playtime-casino, accessible exclusively via playtimes-ca.com. By using this site, you confirm your acceptance of these Terms as of November 6, 2025. Please read carefully, as these Terms establish your legal rights and obligations when accessing or using playtime-casino's services.

Definitions

  • Operator: The corporate entity responsible for running playtime-casino, legally incorporated as Playtime Casino Inc., headquartered at 123 Bay Street, Suite 400, Toronto, ON M5J 2N8, Canada, and operating under iGaming Operator License No. ON-GL-2022-001 issued by the Alcohol and Gaming Commission of Ontario (AGCO).
  • User: Any individual who registers for, accesses, or uses the services of playtime-casino via playtimes-ca.com.
  • Player: A User who completes account registration and participates in real-money gaming or betting activities.
  • Bet: A monetary wager placed on a game, sporting event, or other outcome offered by playtime-casino.
  • Bonus: Promotional funds, free spins, or other rewards granted to Players, subject to specific terms and wagering requirements.
  • Wager: The act of staking a sum of money on an eligible game or event as defined by playtime-casino's rules.
  • KYC (Know Your Customer): The process of verifying the identity, age, and legal eligibility of Users through documents and data validation.

Account Registration

  1. Eligibility: Only individuals who are 18 years of age or older and reside in Canada (with services primarily regulated in Ontario) may register an account on playtimes-ca.com. Users must not be prohibited by law from participating in online gambling within their jurisdiction.
  2. Registration Process: Users must:
    • Complete the online registration form with accurate and truthful personal information.
    • Verify their email address via a confirmation link sent to the registered email.
    • Provide valid KYC documentation (government-issued photo ID, proof of address, and, where required, proof of payment method ownership) for identity verification as mandated by AGCO and anti-money laundering laws.
  3. User Obligations:
    • Maintain accuracy of registration data and promptly update any changes.
    • Safeguard account credentials and passwords; Users are responsible for all activity under their account.
    • Refrain from creating multiple accounts, impersonating others, or providing false information. Violations may result in immediate account suspension or termination.

Regional Compliance Note: Ontario-specific identity verification and anti-fraud measures are strictly enforced in line with AGCO guidelines.

Betting & Gameplay Rules

  1. Bet Placement:
    • Bets may only be placed by registered Players using their own funds or authorized Bonus credits.
    • Minimum and maximum bet amounts are specified per game; exceeding limits will result in rejection of the bet.
  2. Bet Modification & Cancellation:
    • Bets are considered final once confirmed. Modification or cancellation is not generally permitted after submission, except in cases of technical error or as required by law.
  3. Conduct in Live Casino and Chats:
    • Players must engage respectfully and refrain from insults, abusive language, or harassment.
    • Any form of cheating, collusion, use of bots, or fraudulent activity is strictly prohibited and will result in account suspension, forfeiture of winnings, and potential legal action.
  4. Game Integrity: All games are operated using certified, regularly tested Random Number Generators (RNGs) and adhere to fairness standards as required by Canadian law.

Regional Compliance Note: AGCO-mandated game fairness and responsible gambling standards apply throughout all gameplay activities.

Bonus Terms

  1. Activation & Wagering Requirements:
    • Bonuses are credited upon meeting specific eligibility requirements (such as first deposit or participation in a promotion).
    • Each Bonus is subject to wagering requirements, which must be satisfied within the specified timeframe (no later than December 31, 2025, unless otherwise stated).
  2. Game Restrictions & Prohibited Actions:
    • Not all games contribute equally towards wagering requirements. Please refer to the Bonus Terms on playtimes-ca.com for game contribution rates.
    • Bonus abuse (including multiple account creation, fraudulent play, or attempting to circumvent Bonus terms) is strictly forbidden and may result in forfeiture of Bonus funds and winnings.
  3. Promotion Combination Policy:
    • Unless explicitly permitted, Bonuses and promotions may not be combined. Attempting to stack promotions may void all related Bonuses.
    • All Bonus offers are subject to change or withdrawal at the Operator's discretion, in compliance with CA law.

Regional Compliance Note: All promotional offers are administered in accordance with AGCO's marketing and advertising guidelines for online gambling in Ontario.

Payments & Withdrawals

  1. Accepted Payment Methods:
    • Deposits and withdrawals may be made via major credit/debit cards, e-wallets, and approved cryptocurrencies, as listed on playtimes-ca.com.
  2. Limits & Processing Times:
    • Minimum and maximum deposit and withdrawal limits apply and are displayed on the Payments page.
    • Withdrawals are subject to security and KYC verification, with standard processing times of up to five (5) business days. Delays may occur if additional verification is required.
  3. Fees & Refunds:
    • playtime-casino does not charge fees for standard deposits or withdrawals. Third-party payment providers may apply their own fees.
    • Refunds of bets or Bonus funds may be issued in cases of system errors, cancelled games, or as required by law. All refunds are processed to the original payment method where possible.
  4. Anti-Fraud Safeguards: Transactions may be subject to enhanced due diligence to comply with anti-money laundering legislation and AGCO requirements.

Regional Compliance Note: All payment processing is conducted in accordance with Canadian financial regulations and AGCO's requirements for secure player transactions.

Limitation of Liability

  1. Operator Obligations:
    • playtime-casino undertakes to provide a fair, secure, and accurate gaming environment, maintaining up-to-date game results and transaction records.
  2. Exclusions of Liability:
    • The Operator is not liable for technical malfunctions, interruptions, or network outages beyond its reasonable control.
    • No liability is assumed for losses resulting from unauthorized account access, force majeure, or third-party actions.
  3. Maximum Compensation:
    • The Operator's liability for any claim, whether in contract, tort, or otherwise, shall not exceed the amount of the Player's bet or wager for the specific game or transaction in question.
  4. User Responsibility: Players are responsible for ensuring their own device security, application updates, and adherence to all relevant laws.

Regional Compliance Note: All exclusions and limitations are consistent with applicable CA consumer protection and gambling legislation.

Intellectual Property Rights

  • Copyright & Trademarks: All content, software, graphics, and trademarks on playtimes-ca.com are the exclusive property of playtime-casino or its licensors and are protected under Canadian and international intellectual property laws.
  • Prohibited Uses: Users may not copy, reproduce, distribute, transmit, display, or create derivative works from any part of playtimes-ca.com without express prior written consent from the Operator.
  • License Limitations: Access to the site does not grant any license or right to use intellectual property except as strictly necessary for permitted use of the site's services.

Privacy & Data Protection

  • All personal data is processed in accordance with playtime-casino's Privacy Policy, which complies with Canadian privacy laws and industry best practices.
  • By using playtimes-ca.com, Users consent to the collection, use, and storage of their data as described in the Privacy Policy.

Changes to Terms

  1. Notification Procedure:
    • Material changes to these Terms will be communicated to Users via email notification and on-site banners at least seven (7) days prior to the effective date of the changes.
  2. User Options:
    • Continued use of playtimes-ca.com after changes take effect constitutes acceptance of the new Terms.
    • If a User disagrees with any updated Terms, they may discontinue use of the site and request account closure and withdrawal of remaining funds.

Regional Compliance Note: Notification and update processes are aligned with AGCO's player protection and transparency requirements.

Termination & Suspension

  1. Grounds for Termination or Suspension:
    • Breach of these Terms, suspected fraud, failure to comply with KYC/AML protocols, or unlawful activity may result in account suspension or termination.
    • Accounts may also be closed upon User request or if required by law or regulatory directive.
  2. Procedure:
    • Users will be notified of any suspension or closure by email, detailing the reason for action and steps for possible appeal or fund withdrawal.
    • Any remaining legitimate funds will be refunded to the User, subject to compliance verification and deduction of outstanding obligations.
  3. Record Retention: The Operator may retain account and transaction records as required by law for regulatory and anti-fraud purposes.

Regional Compliance Note: All account actions are conducted per AGCO requirements and Canadian legal standards for player protection.

Governing Law & Jurisdiction

  • Applicable Law: These Terms are governed exclusively by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
  • Dispute Resolution:
    • All disputes arising from or related to use of playtimes-ca.com shall first be addressed through the Operator's internal complaints procedure.
    • If unresolved, disputes may be submitted to binding arbitration in Toronto, Ontario, or, where required by law, the courts of Ontario, Canada.
  • Jurisdictional Restrictions: Users located outside authorized jurisdictions may not use playtime-casino services.

Contact Information

For complete licensing, company, and privacy information, visit https://playtimes-ca.com. These Terms were last updated on November 6, 2025.