Privacy Policy

This Privacy Policy explains how playtime-casino, operating via playtimes-ca.com, collects, uses, discloses, and protects your personal information. This policy applies to all players and website visitors interacting with playtimes-ca.com. The effective date of this policy is November 6, 2025.

Who We Are

OBSERVE: The operator of playtime-casino is a privately held company, part of Gateway Casinos & Entertainment Limited. The main legal address for operations on playtimes-ca.com is listed below. No specific Data Protection Officer (DPO) is named; the data protection responsibility is held by the Data Protection Department.

Legal Entity: Gateway Casinos & Entertainment Limited (operating playtime-casino via playtimes-ca.com)
Legal Address: 4331 Dominion Street, Burnaby, BC, V5G 1C7, Canada
Company Registration Number: Not specified (compliance with provincial licensing requirements in British Columbia and Ontario)
Contact for Data Protection Queries: Email: info@playtimes-ca.com | Support: support@playtimes-ca.com
Parent Company: Gateway Casinos & Entertainment Limited

REFLECT: All privacy-related inquiries should be directed to info@playtimes-ca.com or support@playtimes-ca.com. If you require escalation, please see the "Complaints & Contacts" section.

What Personal Data We Collect

OBSERVE: To ensure service provision, regulatory compliance, and operational integrity, playtime-casino collects the following categories of personal data on playtimes-ca.com:

Identity Data: Full name, date of birth, government-issued identification (if required for KYC/AML).
Contact Data: Email address, phone number, postal address (where provided).
Technical Data: IP address, device identifiers, browser type, operating system, access logs, location data (as permitted by device/browser settings).
Payment Data: Payment method details, transaction records, withdrawal and deposit histories, billing information.
Behavioral Data: Betting and gaming activity, transaction history, account preferences, clickstream data, navigation patterns.
Cookies & Tracking Data: Session and persistent cookies, analytics trackers, advertising pixels, and similar technologies (see "Cookies & Tracking Technologies" for details).

EXPAND: Additional data may be collected to meet regional regulatory requirements (e.g., enhanced due diligence in high-risk cases).

Legal Basis for Processing

OBSERVE: playtime-casino processes your personal data on playtimes-ca.com in strict accordance with Canadian federal and provincial laws, including PIPEDA and applicable gaming regulations.

User Consent: Consent is obtained for marketing communications, optional profiling, and certain cookies/tracking technologies.
Contract Fulfillment: Processing is necessary to perform contractual obligations (account registration, service provision, payment processing, prize payout).
Legal Obligations: Compliance with laws and regulations, including KYC (Know Your Customer), AML (Anti-Money Laundering) requirements, tax reporting, and regulatory audits.
Legitimate Interests: Fraud detection, risk management, operational analytics, service improvement, and network security, balanced against your privacy rights.

REFLECT: Where required by law, additional legal grounds (e.g., vital interests, public interest) may apply in exceptional circumstances.

Purpose of Processing

OBSERVE: Your personal data is processed for clearly defined purposes aligned with regulatory and operational requirements:

Provision of Casino Services: Opening and managing your account, verifying identity, processing payments, facilitating gameplay, and delivering customer support.
Regulatory Compliance: Meeting obligations under Canadian law, including KYC/AML verification, reporting to authorities, and responsible gambling measures.
Service Improvement & Analytics: Monitoring and analyzing user behavior, website usage, and system performance to enhance overall service quality and security.
Marketing & Communications: Sending promotional offers, newsletters, and personalized messages (subject to your consent and preferences).
Fraud Prevention & Security: Detecting, investigating, and responding to fraud, unauthorized access, and other security threats.

REFLECT: Data is not used for purposes incompatible with these objectives without further notification and your explicit consent where required.

Disclosure & Sharing

OBSERVE: playtime-casino may disclose personal data collected via playtimes-ca.com in specific circumstances to:

Payment Partners: Financial institutions and payment processors to facilitate deposits, withdrawals, and transaction verifications.
Service Providers: Third-party IT providers, data centers, cloud platforms, analytics providers, and customer support services bound by confidentiality agreements.
Regulators & Authorities: Gaming regulators (e.g., BCLC, AGCO), law enforcement agencies, and government authorities as required by law or license conditions.
Affiliates & Group Companies: Other entities within the Gateway Casinos & Entertainment Limited group for operational and compliance purposes.
Advertising Networks: With your consent, third-party networks for marketing and advertising initiatives.

EXPAND: Data is never sold or disclosed to unauthorized third parties. All sharing is subject to strict contractual and legal safeguards.

International Transfers

OBSERVE: Some personal data processed on playtimes-ca.com may be transferred to and stored in jurisdictions outside your province or country, including the United States and the European Union, to enable service delivery and support.

Transfer Mechanisms: Standard contractual clauses, data processing agreements, and equivalent safeguards are implemented to ensure compliance with Canadian and international data protection standards.
Third-Party Providers: Only service providers with adequate data protection measures are engaged for cross-border processing.
User Rights Protection: Your privacy and legal rights remain fully protected, regardless of where the data is processed.

REFLECT: For further information on international transfers or to obtain a copy of relevant safeguards, contact info@playtimes-ca.com.

Data Retention

OBSERVE: Personal data collected on playtimes-ca.com is retained only as long as necessary for the purposes outlined in this policy and to meet legal and regulatory requirements.

Retention Periods: Most user data is retained for no more than 5 years after account closure or the end of the business relationship, unless a longer period is mandated by law (e.g., for regulatory investigations or AML requirements).
Deletion Criteria: Data is deleted or anonymized upon user request (where applicable), expiration of statutory retention periods, or when processing is no longer necessary.
Exceptions: Certain data may be retained longer if required for legal claims, regulatory audits, prevention of fraud, or resolution of disputes.

REFLECT: You may request deletion or anonymization by contacting support@playtimes-ca.com, subject to legal limitations.

Your Rights

OBSERVE: playtime-casino, via playtimes-ca.com, upholds all user rights as prescribed under Canadian privacy law (PIPEDA), the EU GDPR (where applicable), and in alignment with international standards for fairness and transparency.

Right of Access: You have the right to request confirmation of whether your data is processed and to receive copies of your personal information.
Right to Correction: You may request rectification of inaccurate or incomplete data maintained about you.
Right to Deletion: You may request deletion of your data, subject to exceptions required by law (e.g., regulatory retention).
Right to Restrict Processing: You can request limitation of processing under certain conditions (e.g., contesting data accuracy, pending legal claims).
Right to Object: You can object to specific processing activities, such as direct marketing.
Right to Data Portability: You can request a copy of your data in a structured, commonly used, machine-readable format for transfer to another provider where technically feasible.
Right to Withdraw Consent: You may withdraw consent for marketing or non-essential data uses at any time, without affecting the lawfulness of prior processing.

Procedures and Guarantees: To exercise your rights, contact support@playtimes-ca.com. Requests will be acknowledged within 7 days and responded to within 30 days, free of charge. If additional time is needed, you will be informed of the reasons and expected timeframe. Where your request cannot be fulfilled due to legal obligations, you will receive a clear explanation.

REFLECT: For unresolved issues, you have the right to escalate your complaint to the Office of the Privacy Commissioner of Canada (OPC). Contact details are provided in the "Complaints & Contacts" section.

Cookies & Tracking Technologies

OBSERVE: playtimes-ca.com uses cookies and similar tracking technologies to optimize user experience and ensure secure, compliant operation.

Session Cookies: Temporary files enabling website functionality during your visit; automatically deleted when you close your browser.
Persistent Cookies: Remain on your device for a defined period to remember preferences, login status, and facilitate smoother future visits.
Third-Party Cookies: Placed by analytics providers, advertising networks, or service partners to measure site performance, deliver targeted ads, and analyze usage patterns.

Managing Cookies: You can manage or disable cookies via your browser settings or, where available, through your account dashboard on playtimes-ca.com. Disabling essential cookies may impact site functionality.

REFLECT: Full details are available in our Cookie Policy. Contact support@playtimes-ca.com for further information.

Data Security

OBSERVE: playtime-casino implements stringent data security measures for all data processed via playtimes-ca.com in accordance with ISO 27001 and SOC 2 standards.

Encryption in Transit and at Rest: TLS 1.2+ for all network communications; strong encryption protocols for data storage.
Access Controls: Multi-factor authentication, role-based access, and principle of least privilege applied to all staff and contractors.
Regular Security Audits: Periodic third-party penetration testing, vulnerability assessments, and compliance reviews.
Staff Training: Ongoing staff training in data protection, privacy, and secure handling of sensitive information.
Incident Response: Documented incident response procedures, immediate breach notification to affected users and regulators as required by law.

REFLECT: Security practices are reviewed regularly and updated to address emerging threats. For further details, contact info@playtimes-ca.com.

Regional Compliance Note: All security measures are aligned with Canadian federal and provincial data protection requirements.

Complaints & Contacts

OBSERVE: You may submit privacy-related complaints or inquiries regarding playtimes-ca.com through the following channels:

Email: info@playtimes-ca.com (General) | support@playtimes-ca.com (Support)
Postal Address: 4331 Dominion Street, Burnaby, BC, V5G 1C7, Canada

Complaint Procedure:

Submit your complaint or request in writing using the above contact details.
Your complaint will be acknowledged within 7 business days.
Full response, including investigation findings and proposed resolution, will be provided within 30 days.
If you are dissatisfied with the response, you may escalate your complaint to the Office of the Privacy Commissioner of Canada (OPC):

OPC Contact: https://www.priv.gc.ca/en/ | Tel: 1-800-282-1376 | Mail: 30 Victoria Street, Gatineau, Quebec, K1A 1H3, Canada

REFLECT: Where your rights are not fully addressed, you may contact the appropriate provincial privacy regulator or seek judicial remedy.

Updates

OBSERVE: This Privacy Policy is subject to periodic updates to reflect changes in legal requirements, operational practices, or technology affecting playtimes-ca.com.

Notification Methods: Material changes will be communicated by email (where provided), via website banners, and through account dashboard alerts.
Advance Notice: For significant changes, advance notice of at least 30 days will be provided before the new terms take effect.
User Options: You may object to changes or close your account if you do not agree with updated terms.
Version Control: Last updated: November 6, 2025
Changelog: All material changes will be summarized at the beginning of the updated policy.

REFLECT: Continued use of playtimes-ca.com after policy updates constitutes acceptance of the revised terms. For questions, contact info@playtimes-ca.com.