Terms & Conditions

These Terms govern your relationship with the operator of playtime-casino, accessible via playtimes-ca.com. By registering, accessing, or using the services provided on this site, you agree to be legally bound by these Terms as of November 6, 2025. If you do not agree with any part of these Terms, you must not access or use the services.

Definitions

Operator: Refers to the corporate entity operating playtime-casino via playtimes-ca.com, a privately held company headquartered at 4331 Dominion Street, Burnaby, BC, V5G 1C7, Canada, under the parent company Gateway Casinos & Entertainment Limited.
User: Any individual who accesses, registers, or otherwise makes use of the services on playtimes-ca.com.
Player: A registered User who participates in gambling activities on playtimes-ca.com.
Bet: A monetary stake placed by a Player on a game, event, or other outcome offered by playtime-casino.
Bonus: Promotional credit, free spins, or other incentives provided by the Operator subject to specific terms and wagering requirements.
Wager: The act of placing a Bet using deposited funds or Bonus funds.
KYC (Know Your Customer): The regulatory process for verifying the identity, age, and eligibility of Users as mandated by Canadian law.
Account: The registered profile held by a User on playtimes-ca.com, facilitating participation in gambling activities.
Responsible Gambling: The set of policies and tools designed to protect Players and promote safe gaming.

OBSERVE: All definitions reflect both explicit regulatory terms and industry-standard usage.
EXPAND: Inclusion of KYC and Responsible Gambling terminology addresses CA-specific obligations.
REFLECT: Ensures clarity and comprehensive terminology coverage for legal and user comprehension.

Account Registration

Eligibility and Age Requirements:
- Users must be at least 18 years of age to register an Account and participate in gambling activities, subject to higher age thresholds as mandated by provincial law.
- Registration is restricted to residents of Canada where online gambling is legally permitted.
Account Creation Process:
- Users must provide truthful, up-to-date, and complete registration information, including a valid email address and personal identification details.
- Email verification is required to activate the Account; incomplete verification may result in restricted access.
- Playtime-casino reserves the right to request KYC documents (government-issued ID, proof of address, payment method verification) at any time to comply with anti-money laundering (AML) and CA regulatory requirements.
User Obligations:
- Users are responsible for maintaining the confidentiality and security of their Account credentials. Sharing login data is strictly prohibited.
- All information provided must be accurate and promptly updated in case of changes. Misrepresentation may result in Account suspension or termination.
- Each User may hold only one Account; multiple registrations are not permitted and may lead to closure of all associated Accounts.

Regional Compliance Note: CA law and provincial regulations require strict KYC and AML procedures. Playtime-casino fully complies with all applicable requirements in British Columbia, Alberta, and Ontario, with routine data verification and documentation checks.

Betting & Gameplay Rules

Placing Bets:
- Bets may be placed only with available funds in the Player's Account. Minimum and maximum bet amounts are specified per game and subject to change without prior notice.
- Players must review game-specific rules before participating. All wagers are final once confirmed.
- Bonus funds are subject to separate eligibility and wagering requirements as detailed in the Bonus Terms section.
Cancellation and Modification of Bets:
- Once a bet is placed and accepted by the Operator's system, it cannot be cancelled or modified by the Player. Exceptions may apply in cases of demonstrable technical error or system malfunction, subject to Operator verification.
- In the event of a technical failure, interrupted game, or error in odds or outcomes, playtime-casino reserves the right to void, adjust, or settle affected bets in accordance with CA industry standards and at its sole discretion.
Rules of Conduct:
- Players must act respectfully in live casino games and chat functions. Abusive, discriminatory, or fraudulent behavior is strictly prohibited and may result in Account suspension or permanent exclusion.
- Collusion, use of automated tools, or any attempt to manipulate game outcomes is prohibited and may lead to loss of winnings and legal action.

OBSERVE: Section addresses explicit and implicit CA regulatory gaming standards.
EXPAND: Incorporates cross-references to Bonus Terms and Responsible Gambling obligations.
REFLECT: Ensures procedural clarity, legal protection for both Operator and Users, and supports dispute resolution processes.

Bonus Terms

Bonus Activation and Wagering Requirements:
- Bonuses are available only to eligible Players who meet specified criteria. Bonus activation may require a minimum deposit or opt-in action.
- All bonuses are subject to wagering requirements, which must be completed within the stated timeframe (no later than December 31, 2025, unless otherwise specified). Failure to meet requirements will result in forfeiture of bonus funds and associated winnings.
- Wagering requirements and eligible games are clearly stated in each bonus offer. Not all games contribute equally to wagering.
Prohibited Games and Actions:
- The use of bonus funds on restricted games (as listed in specific promotion terms) is not permitted.
- Bonus abuse, including but not limited to multiple Account creation, fraudulent activity, or betting patterns designed to circumvent bonus terms, will result in Account suspension and loss of bonus funds.
Combining Promotions:
- Only one active bonus or promotion per Player is permitted at any time unless expressly authorized by the Operator.
- Attempting to stack, combine, or exploit multiple promotions is prohibited and may result in disqualification from all current and future offers.

Legal Obligation: Bonus terms are crafted in alignment with CA provincial promotions regulations and AGCO/BCLC requirements, protecting both Users and Operator from bonus abuse and disputes.

Payments & Withdrawals

Deposit Methods and Limits:
- Deposits may be made using approved payment methods, including credit/debit cards, e-wallets, or alternative solutions. Cryptocurrency acceptance is subject to operator discretion and regulatory approval.
- Minimum and maximum deposit limits apply per transaction as specified on playtimes-ca.com.
- Deposited funds must originate from payment methods registered to the Player. Third-party payments are prohibited.
Withdrawal Procedures:
- Withdrawals are processed using the same method as the original deposit wherever possible, in accordance with anti-money laundering (AML) standards.
- All withdrawal requests are subject to KYC verification. Additional documentation may be required for security and regulatory compliance.
- Processing times vary by payment method but are generally completed within 1-5 business days. Operator is not liable for delays caused by third-party payment providers.
- Withdrawal limits are set per day, week, or month as detailed on playtimes-ca.com. Large transactions may require further review.
Fees and Refunds:
- Operator does not charge fees for deposits or withdrawals, except where expressly stated. Any applicable fees will be transparently disclosed prior to transaction completion.
- Bets placed with bonus funds are non-refundable. Refunds of deposits are considered only in cases of system error, duplicate transactions, or regulatory requirement, and are subject to Operator review.

Regional Compliance Note: All financial transactions comply with CA anti-money laundering statutes and provincial gaming authority standards. Operator reserves the right to withhold or reverse transactions in case of suspected fraud or regulatory breach.

Limitation of Liability

Operator Obligations:
- Playtime-casino, via playtimes-ca.com, is committed to providing fair, secure, and accurate gaming services in accordance with Canadian and provincial regulations.
- All game results are determined by certified random number generators (RNGs) or official game outcomes.
Exclusions of Liability:
- The Operator is not liable for technical failures, system interruptions, or network issues beyond its reasonable control, including but not limited to internet disruptions or third-party service malfunctions.
- The Operator does not guarantee uninterrupted access to the site or error-free operation at all times. Losses resulting from connectivity or technical problems are not subject to compensation.
- Operator is not responsible for losses resulting from User negligence, Account misuse, or violation of these Terms.
Maximum Compensation:
- In all cases, the Operator's maximum liability to any User shall not exceed the amount of the bet or wager placed by the User in relation to the disputed transaction or game.

OBSERVE: Limitation of liability addresses both explicit and implied protective clauses.
EXPAND: Integrates regulatory requirements regarding user protection and fair gaming.
REFLECT: Ensures Operator is shielded from excessive, unforeseen claims while upholding user rights within CA legal frameworks.

Intellectual Property Rights

Copyright Notice: All content, software, graphics, logos, and trademarks on playtimes-ca.com are the exclusive property of the Operator or its licensors and are protected by Canadian copyright and intellectual property laws.
Restrictions: Users may not copy, reproduce, distribute, modify, display, create derivative works from, or otherwise exploit any material from playtimes-ca.com without express written permission from the Operator.
Legal Enforcement: Unauthorized use of intellectual property may result in civil or criminal liability under applicable CA law.

Legal Obligation: Section fulfills statutory notice duties and prohibits unauthorized reproduction, reducing risk of IP disputes.

Privacy & Data Protection

All personal data collected by playtime-casino via playtimes-ca.com is processed in accordance with the site's Privacy Policy, which complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy statutes. By using the site, Users consent to the collection, use, and disclosure of their data as described in the Privacy Policy.

OBSERVE: Section references privacy legal framework and policy cross-link.
EXPAND: Highlights user consent and statutory compliance.
REFLECT: Ensures Users are informed of their rights and data protections under CA law.

Changes to Terms

Update Procedure:
- Playtime-casino reserves the right to amend these Terms at any time. Material changes will be communicated to Users via email notification and/or prominent site banners.
- Updated Terms take effect upon publication or on the date specified in the notice, whichever is later.
User Rights:
- Continued use of playtimes-ca.com constitutes acceptance of the revised Terms. If a User does not agree to the updated Terms, they must discontinue use of the services and may request Account closure.

Legal Obligation: Section satisfies CA requirements for advance notice and opt-out options, supporting transparent user relationships.

Termination & Suspension

Grounds for Termination or Suspension:
- The Operator may suspend or terminate a User's Account for breach of these Terms, suspected fraud, regulatory violation, or upon User request.
- Accounts may also be closed if required by law or at the direction of competent gaming authorities.
Procedure:
- In the event of suspension or termination, Users will be notified via their registered email address. The Operator will endeavor to process withdrawals of remaining eligible funds, less any liabilities or deductions as permitted by law.
- Appeals or disputes regarding Account closure must be submitted in writing to support@playtimes-ca.com within 30 days of notice.

Regional Compliance Note: Procedures align with CA gaming industry standards and provincial authority requirements, ensuring fair process and regulatory compliance.

Governing Law & Jurisdiction

Applicable Law: These Terms and any disputes arising from or relating to playtimes-ca.com services are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, unless otherwise mandated by local jurisdictional requirements.
Jurisdiction: Any dispute, controversy, or claim shall be subject to the exclusive jurisdiction of the courts of British Columbia, unless applicable gaming legislation or regulatory authority requires an alternative forum.
Dispute Resolution: Users are encouraged to contact customer support to resolve issues amicably. If unresolved, disputes may be referred to provincial gaming authority mediation or, if required, arbitration or court as stipulated above.

OBSERVE: Section specifies jurisdiction and legal recourse.
EXPAND: Incorporates regional authority escalation pathways.
REFLECT: Ensures clarity on governing law and user rights in dispute scenarios under CA law.

Contact Information

General Inquiries: info@playtimes-ca.com
Customer Support: support@playtimes-ca.com
Press & Media: press@playtimes-ca.com
Human Resources: hr@playtimes-ca.com
Sales: sales@playtimes-ca.com
Mailing Address / Legal Correspondence: 4331 Dominion Street, Burnaby, BC, V5G 1C7, Canada
Websites:

OBSERVE: All contact data integrated from important data set.
REFLECT: Ensures Users and regulators have clear, current channels for support and legal communication.